Seven Ways to Stand Out At Work

14 01 2011

1. Control your image. This not only includes your clothing style but your self image as well. You should always dress appropriately for your job. You should have self confidence in the work you are doing and believe that you can accomplish the job at hand.

2. Communicate Effectively. Listen actively to understand what you are being told. When you are speaking, speak clearly. Avoid negativity and pay attention to yours and others body language. Be sure to show interest.

3. Improve your leadership skills. Motivate others by giving reinforcement, teach others, give enthusiasm, and pass up leadership in areas where someone else is better suited than you.

4. Maintain Integrity and Digression. Practice ethical behavior and use your common sense. Do not take credit for others work or pretend to know something when you don’t. Do not lie you want to be trustworthy. Be discreet about what you say and who you say it to.

5. Learn From Mistakes. It is okay to admit your faults and let it go. Do not blame others. Be rational and do not make false assumptions. If you do not know something it is okay.

6. Adjust to Change. Technology and organizational functions are constantly changing. Be flexible and accepting of change.

7. Manage your Time. Planning, prioritizing, and getting organized is a good tool to stay on track and to avoid wasting time. Do not take too long to take advantage of a good opportunity.


The Benefits and Risks of Using a Debt Collection Agency

8 10 2010

In a time of economic hardship, many companies have accounts out on the streets uncollected.  More and more businesses and individuals are unable to pay their debts due to the recession.  This may lead to businesses that are owed money to not be able to pay their own bills, employees, and even shut down. Many companies resort to using a Revenue Recovery Agency because they believe the benefits outweigh the risks.

Some companies that have uncollected invoices are wary of using a Debt Collection agency because it may sever the relationship with their customer.  A few collection organizations and individual agents use practices and tactics to receive debts that many debtors consider harassment, which tarnishes the reputation of recovery agencies.  A business considering the use of an agency may be nervous that valued customers will no longer do business with them if that customer is contacted by an agency. In reality if you view the collection agency as your extended partner, they can actually save your customer by taking you out of the mix and working on both parties behalves for a positve result.

Another downfall to using an agency is that it does cost money.  Few agencies charge a fee, whether debt is collected or not, especially when the amount is small.  However, most companies work on a contingency basis,  meaning they do not get paid unless they collect. Butler Robbins & White is one of these companies.  Although a business that hires a collection agency that works on a contingency basis does lose a percentage of the debt collected, delinquent invoices are more likely to be recovered if an agency is used than if the company tries to collect invoices on their own.

When using a contingency agency such as Butler Robbins & White, it only costs money if the debt is recovered, which is only one of several benefits.  For instance, Revenue Recovery agencies are governed by the Federal Trade Commission (FTC), which enforces the Fair Debt Collection Practices Act (FDCPA).  Collection businesses are not allowed to harass debtors or make false statements.

If a company hires an agency to collect debt, then the company can focus on its core business and what it does best instead of wasting time trying to collect on their own.  Recovery companies are experienced and know how to handle collections.  They know legally what they are and are not allowed to do in order to recover unpaid balances. This protects your company from being sued for unfair collection practices.

Finally, using a collection agency protects your brand image because you are not the person calling to collect money. It shows that you respect your customer and can even build rapport especially since agencies can establish payment plans if the debtor is unable to pay the balance at once.

As you can see, there are far more benefits than risks when deciding whether to hire a debt collection agency, collect yourself, or chose not to receive your payments at all.  Leave collection to the professionals for the security and comfort of your company.

BRW Commercial

Smart Questions to Ask A Corporate Collection Agency

24 09 2010

A collection agency can become an important partner for any business in helping to recoup debts owed the business from past due clients when all other attempts and options have proved futile. Because the collection agency your business hires is in effect representing you, there are several smart questions to ask a potential agency in order to select one that is reputable as well as effective.

The first question to ask is how long the collection agency has been in business and at their present location. You want an agency that has a good track record and that has been in business long enough to show that they are professionals who get the job done to their clients’ satisfaction.

Another smart question to ask is how many collection agents they have on their staff and how are they trained. Find out if one or more collection agents are assigned to your account. Ask the collection agency if they expect their staff members to be professional and courteous at all times, both attitudes which can only help you in the long run.

Ask how easy the collection agency makes it for the debtor to reach them, either by phone or in person or email and even thru social media such as Linkedin, Facebook and even Twitter. Find out if they offer debtors a toll-free number for returning their calls, making it easier for a cash-strapped debtor to call back and discuss the situation rather than avoiding the call because they cannot afford to make a long-distance or toll call to the collection agency.

Ask if the agency is computerized and how often they report the status of your account to you.

Ask if the agency will provide client referrals or testimonials from others in your same type of business. Ask what sort of fees they charge you to collect monies owed and if you must sign a contract to retain their services and how long is it binding on both parties.

Ask a prospective collection agency how they ensure that they are following all state and local laws and regulations regarding collection.

Ask how long the collection agency works at trying to obtain your money from past-due accounts and how they determine when to advise you to start legal proceedings against deadbeat clients.

Have a question? Call us now.

Butler, Robbins and White has been in business for 30 years and we are on standby now to help increase your business’ cash flow. Call now at 1800-749-1969 or email us your contact information to